Kaiser permanente transportation services

From its inception, Medtrans has focused on Customer Service, Safety , and Service Reliability, catering to the patients and hospital staff who rely on Medtrans throughout each transport. Our innovations ensure caregivers are free to focus on vital tasks rather than scheduling transports, leaving the heavy logistics coordination, and planning to Medtrans. Across each of our service lines, we work to achieve our mission while delivering responsible, cost-effective results to payers.

Our priorities are to:. As budgets tighten and demand for healthcare and transportation services continues to rise, Medtrans is committed to helping payers do more with less. We look for opportunities to provide cost savings to clients at every turn, starting by embracing the latest technology. Our proven processes and automated systems methodically root out fraud, waste, and abuse and ensure that only eligible members receive services.

Whenever a member requests service, we verify eligibility, receive authorization where necessary, and utilize an assessment process to verify the level of service required.

Our goal is to provide the most cost-effective service that meets the needs of the individual, while ensuring that comprehensive, responsible decisions are made. Technology is the heart of Medtrans operations, enabling us to automate processes, ensure adherence to protocols, reduce user error, and instantly access information. Our systems were developed specifically for our purposes by our team of experts, which allows us to make adjustments as needed.

This system includes a series of web-based portals which allow payers, and members access to information, reports, and service requests. In our call centers, which are linked together to prevent down-time, we make use of the newest technology where appropriate, but work hard to provide a balance between automation and the human touch that our friendly Customer Care Representatives provide. Medtrans strives to provide the highest level of service in our industry by demanding quality from each of our employees and equipment we utilize.

Working diligently to recruit and retain reliable employees, Medtrans provides an intensive training process and offers career paths and bonus programs to motivate and encourage retention. Find and contact a NEMT provider in your community. Due to the volume of MNF forms and the new method of allowing the member to select their own transportation provider, members must submit the documentation required by their transportation provider to verify the medical necessity of their requested level of service.

Per IntelliRide, if transportation providers have a referral in the portal for a trip Aug. Please see the billing and training manuals for more information. Updates will be communicated in provider blasts. Last July, the Department expanded its contract with IntelliRide to manage all NEMT trip referrals, scheduling, and claims submission throughout the state. What happens on Aug. I joined the IntelliRide network, but I will now be out of their service region effective Aug.

What do I need to do? I will not be an IntelliRide provider in August, but I already have trips scheduled for members in August. What should I do? If transportation providers have a referral in the portal for a trip Aug. As IntelliRide will not know what subscriptions members have called in, the company will continue to refer these subscription trips to transportation providers through July Starting a subscription before Aug.

If you provide service to a member who has already received the same service from another provider on that date of service, the Department cannot reimburse you for this service.

In order to ensure compliance with state and federal guidelines, the Department cannot allow exceptions to this practice. Where should I submit billing for services I provide in July? Effective July 1, , per the provider bulletin sent to transportation providers on June 29, transportation providers must submit reimbursement requests to Gainwell Technologies for all trips. Where should I submit billing for services provided beginning Aug.

T ransportation providers must submit reimbursement requests to Gainwell Technologies for all trips. Visit the Provider Contacts web page or call How can I learn about checking eligibility? The Department provided counties with a list of local transportation providers to support and guide members when they call county offices to ask about NEMT service. Additionally, counties will no longer be involved in processing mileage reimbursement claims — IntelliRide will continue to manage the process.

Updates about the transition will be included in County Connections , a monthly Department newsletter that provides Department updates to county partners. Counties will not be required to take on additional work for this transition of NEMT services. However, the Department will provide counties a list of local transportation providers to support members when they call county offices. Will the counties need to process mileage reimbursement claims? Counties will no longer be involved in processing mileage reimbursement claims.

Instead, IntelliRide will continue to manage the mileage reimbursement process for all members, no matter what county they live in. Only one person per vehicle traveling to an appointment is allowed. Health First Colorado members may bring a family member or caretaker to their appointment.

When members call for transportation, they must let them know if they want to bring a family member or caretaker. NEMT is not for emergencies. Members need to call for medical emergencies.

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