Conduent loans login

The Problem ACS now known as Conduent needs an improved user experience for its borrowers that will increase the ease-of-use in the navigation as well as the structure of elements on the website. The Solution Create a more centralized user login for loan borrowers and re-structure the navigation system to enhance the user experience.

To increase user engagement and provide users with a more up-close experience, I designed an app concept for Conduent. Current Homepage UI Design On the current home page, elements doesn't feel cohesive or intuitive to the user. Highlighting areas on the page were I felt the information architecture could be improved was my starting point. For a better and improved user experience, I wanted to create a more "centralized user login" area for loan borrowers.

I also felt that some of the content can take a lower priority and be. On the current home page, elements doesn't feel cohesive or intuitive to the user. I also felt that some of the content can take a lower priority and be placed in a dropdown menu. Home Page - Wireframe In this bare bones structure, I've given the login area more of a top priority on the home page design. Main navigation has also been placed at the top of the page. My thought process was to keep the home layout simple and think user experience first.

Home - Wireframe Concept. In this bare bones structure, I've given the login area more of a top priority on the home page design. Conduent has gone through many name changes and ownership transfers over the years.

ACS had a contract with the U. Department of Education to service federal student loans at the time of this acquisition. Direct loans serviced by ACS were transferred to other federal student loan servicers. This would have helped borrowers secure lower monthly payments. It also agreed to end illegal and abusive debt collection practices and to make reparative efforts such as crediting wrongfully charged late fees.

The U. It had incorrect principal balances. The CFPB alleged that ACS lacked a proper system and manpower for processing changes to repayment, such as deferment, forbearance, or income-based repayment plans. It included properly adjusting relevant loans or making restitution to borrowers. Xerox shed several business interests in and created the publicly traded company Conduent Incorporated. Conduent moved to start winding down all student loan servicing operations for FFEL loans.

Conduent's student loans business is no longer in operation. All Conduent student loans that were previously serviced have been transferred to other services. What does all of this mean for the borrowers with whom Conduent previously worked? Borrowers should proceed in one of two ways depending on their type of loans. It must make restitution to any affected borrowers.

Contact your new student loan servicer and discuss the matter with them if you believe this applies to you but your loans were not adjusted. You might also want to check on your loan balance, review your previous payments, and request a free copy of your credit report to ensure that it is accurate.

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