Change healthcare customer service number

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Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Being a Customer Service Representative III analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed.

Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Additionally, Customer Service Representative III may be assigned to support products that are more complex or critical. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent.

Typically reports to a supervisor. The Customer Service Representative III works independently within established procedures associated with the specific job function.

Has gained proficiency in multiple competencies relevant to the job. Copyright Salary. Showroom Customer Service Representative. WeatherTech - Bolingbrook, IL. Appliance of Puyallup - Eatonville, WA. Customer Service Representative. Toggle navigation Demo. Experience CompAnalyst: Demo. Apply Now. View Career and Salary Advice. Average Base Salary Core compensation. Average Total Cash Compensation Includes base and annual incentives. Similar Job Titles:.

Search Job Openings. ZipRecruiter - Today. Moves and Grooves, Inc. We are hiring a customer service representative to manage customer queries and complaints. You will My contact with my managers and the other 70 people in my division was via email, phone, text, and occasional staff meetings. I did learn much about the inside operations of hospitals, collaborating with Financial and Social Work employees.

I enjoyed the people in the department I worked in, but most of them had no clue what I actually did! It was my job to interview patients for eligibility for benefits, and then to apply. So half of my day was spent seeing self-pay patients in their rooms, and hearing their stories. A humbling experience. Pros Good people in the office, being able to help patients. Cons Long commute. Company has gone downhill. Management is terrible. Favoritism is clearly shown by manager.

No room for growth. No pay raise in almost two years. Since the pandemic, they have piled on more work and micromanage the staff with productivity and QA. They took away hazard pay for the front line employees and still expect employees to go see sick patients who may or may not have been tested for covid.

Manager is unprofessional and judgmental. Only comes in twice a week and works from home yet finds it easy to command employees to go see sick patients while they stay home. No bonuses. Pay is definitely not worth being in such a toxic environment. Pros NONE. Cons Pay, management, no room for growth.

Tried my best to stay as long as possible because I like the work but unfortunately the management is beyond horrible. Self-pay population grown due to more people uninsured and they provide NO assistance or hiring someone to help with the growing referral queue. I hope the new manager does not take that behavior with them to any other company they may move on with in the future.

Very stressed out and just had to go. Change Healthcare is a good place to work if you are a recent graduate needing experience. Use this experience as a stepping stone. There is no room for growth. High volume, fast paced, micromanaged with below average pay and raises. Management is substandard and only look at numbers and push employees to do more and more without adequate compensation.

Unfortuantly, "Good job" and "Thank you" can't pay bills. The best part of the job is knowing that the work that you do will positively change lives by providing resources, income and health benefits to those in need. Pros Making a difference and being a change maker. Cons Management, low pay, no advancement. If you like a stressful job with bad pay and benefits this is the job for you. Most of the managers have favorites and cater to them. The pay does not reflect the amount of work and stress that is put on you on a daily basses.

This company is not worth the stress that you will develop. And since this company became Change Healthcare they have started to micro-manage which in the end affects your work since you are now required to constantly email what you are doing every minute of your day and how many phone calls you have answered.

Pros None anymore. Cons Micro managing, bad pay and benefits. My manager was horrible and racism was the main factor. No training some days I was at the hospital alone. One person to train me two days a week.

Trainer always told me how much the manager didn't like me. Manager was very rude kid like behavioral. Manager would never listen always over talk me and mostly belittled me every chance she got, I was so stressed during training it was hard to learn. Manager was more worried about drama than training. Manager complained to me she hate to drive hours just to train me.

She had meeting that was more important. Worse job I ever had. The company itself is great! Management is of concern. Little communication between supervisor and employee obvious avoidance on Managers part.

Manager takes no responsibility for accurately recording employees time. Example: approves time off but fails to add paid time off to employees time card resulting in loss of pay for employee.

Manager is completely detached to employees needs and workload. The actual work is challenging and enjoyable. Pros Ability to structure your own work flow. This is truly a great company, it is a contract job working for the hospital but excellent benefits and independence.

I had knowledgeable management team and very supportive. The company would take good care of the employee. The benefits are outstanding they provided company perks that are very rewording.

The tool to do your job are always present and they help you along the way to set you up on what you need. The communication with upper management is great and you don't feel like you are under them rather your working as a team.

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A native of Columbia, Missouri, Erin and her family enjoy all things Mizzou sports. Joel is a seasoned executive with over 22 years of experience in the healthcare industry. Before joining the Essence family of companies in , he served as vice president of marketing for e-MDs and held a variety of management positions at several healthcare technology companies, including Trizetto, Nightingale and Mariner Systems.

Louis Blues. She is also an accomplished entrepreneur, having co-founded a successful disease and complex case management firm. Zimmerman practiced internal medicine for 15 years and is licensed to practice in Missouri and Illinois.

Outside of the office, Dr. Martha is a talented healthcare executive with more than 25 years of experience in managed care and medical group settings. She has extensive expertise in process improvement, health center administration facilities management, and information systems operations.

Previously, Martha held a number of management positions at Group Health Plan and oversaw the ambulatory surgery department at St. Louis University Hospital. Martha is a native St. Louisan, has three grown children and currently lives in the St.

Louis area with her husband. As an experienced healthcare executive and certified public accountant, Richard brings more than 30 years of expertise to his current role of president and CEO. Contact Us. Ready to get the all-in-one coverage of an Essence Healthcare plan? Request Decision Guide. Schedule a one-on-one consultation.

There are two ways to find the phone number to call for information about your plan. Select your plan type Contact numbers depend on your plan type. Are you a member with a health insurance plan through work? Contact information for Medicaid members If you have Contact us Contact website Medicaid Call the number on your member ID card for general health plan information. If you don't have your member ID card and are unable to sign in to your Medicaid member site: View phone numbers to call in your state Sign in to your Medicaid member site.

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We make it easy for you to get the information you need, when and how you need it. She has served companies in all aspects of audit service delivery and related audit and financial reporting matters, including coordination and execution of financial statement audits, review and supervision of staff accountants, and documentation and testing of business processes and internal controls. In her role at Essence, Erin provides strategic vision and oversight to the compliance and internal audit functions of the company.

A native of Columbia, Missouri, Erin and her family enjoy all things Mizzou sports. Joel is a seasoned executive with over 22 years of experience in the healthcare industry. Before joining the Essence family of companies in , he served as vice president of marketing for e-MDs and held a variety of management positions at several healthcare technology companies, including Trizetto, Nightingale and Mariner Systems.

Louis Blues. She is also an accomplished entrepreneur, having co-founded a successful disease and complex case management firm. Zimmerman practiced internal medicine for 15 years and is licensed to practice in Missouri and Illinois. Outside of the office, Dr. Martha is a talented healthcare executive with more than 25 years of experience in managed care and medical group settings.

She has extensive expertise in process improvement, health center administration facilities management, and information systems operations. Previously, Martha held a number of management positions at Group Health Plan and oversaw the ambulatory surgery department at St. Louis University Hospital. Martha is a native St. Louisan, has three grown children and currently lives in the St.

Louis area with her husband. As an experienced healthcare executive and certified public accountant, Richard brings more than 30 years of expertise to his current role of president and CEO. Contact Us. The number may be located on the front or back of the card. Contact numbers depend on your plan type. Select your plan type from the list below to view the correct number to call for your plan.

Sign in to your Medicare Advantage member site. Sign in to your Medicare Prescription Drug Plan member site. If you don't have your member ID card and are unable to sign in to your Medicaid member site:.

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Contact us. Tips for contacting us. There are two ways to find the phone number to call for information about your plan. Select your plan type Contact numbers depend on your plan type. Are you a member with a health insurance plan through work?